Senior Product Manager, Operations & Success

As the founding member of our internal tools product team, you'll provide peace of mind to customers by equipping operations, finance and customer success with essential tools for world-class service. The allwhere team will be your primary customer, and your success will be linked to key operational metrics like SLA attainment and escalation rates. You will decide whether to build in-house solutions or invest in third-party products, and you'll support allwhere in expanding our service offerings without also expanding operational headcount.

About allwhere

allwhere is a people-first company that empowers teams to stay productive and engaged — wherever they may be. We work with companies to implement holistic remote work solutions, manage the full lifecycle of equipment, and provide world-class onboarding, engagement, retention, and wellness programs, all while lowering costs.

Job duties

  • Deeply understand challenges and opportunities for allwhere internal teams, focusing on solutions that improve the customer experience and drive operational productivity. 
  • Lead the entire product development lifecycle, from concept through launch, by defining product specifications, conducting user research, prototyping, and leading usability testing, ensuring timely and high-quality delivery.
  • Make tough choices between the development of new features, architectural improvements vs purchasing solutions, making strategic decisions to drive product success. Support your decisions with data and analysis. 
  • Develop and maintain a highly prioritized product roadmap that outlines key milestones, features, and release timelines, across multiple teams and projects
  • Break down ambitious goals into manageable tasks, finding opportunities to make high impact with the least amount of effort
  • Understand when it is time to do research, test, or take immediate action to address a customer or internal pain point
  • Define clear metrics to measure customer satisfaction and business impact, leveraging these insights to inform decision-making and optimize product performance.

Skills needed

  • 7+ years of experience as a Product Manager or Senior Product Manager, with a strong track record of taking B2B applications from their initial stages all the way through significant growth phases.
  • Your communication skills are top-notch; you’re able to break down complex ideas and collaborate seamlessly with teams across the company.
  • You excel in situations where the path isn’t clear, using a mix of research, data, intuition, and empathy to solve problems. When possible, you turn ambiguity into actionable data.
  • You’ve demonstrated strong leadership, inspiring and guiding teams toward achieving common goals.
  • You’ve played a key role in early-stage (Seed/A/B) startups, helping them find Product-Market Fit and driving strong sales growth.

Qualifications

Apply Now

Email a resume and cover letter to careers@allwhere.co

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