About allwhere
Join our mission in simplifying the way that IT assets are procured and managed across the globe, whether your employees are in-office, hybrid, or fully remote. We are a hard-working and committed team, focused on building a world class application and experience for our customers and internal teams.
Job duties
- Deeply understand immediate challenges for the order management and fulfillment teams and strategic opportunities to use technology to create highly scalable, efficient and reliable operational processes and best-in-class customer experience.
- Solve immediate operational bottlenecks and improve processes, while keeping longer term operational strategy in mind.
- Define scalable and repeatable strategy for streamlining and digitizing vendor integrations, minimizing information delays and communication breaks.
- Collaborate with the Operations and Technology teams to specify and build a flexible order management orchestration platform that combines allwhere and 3rd party services into seamlessly integrated service offerings.
- Bring latest in AI and automation technology to productize and streamline unstructured data processing and low-tech vendor integration.
- Lead the entire product development lifecycle, from concept through launch, by defining product specifications, conducting user research, prototyping, and leading usability testing, ensuring timely and high-quality delivery.
- Make tough choices between the development of new features, architectural improvements vs purchasing solutions, making strategic decisions to drive product success. Support your decisions with data and analysis.
- Develop and maintain a highly prioritized product roadmap that outlines key milestones, features, and release timelines, across multiple teams and projects
- Break down ambitious goals into manageable tasks, finding opportunities to make high impact with the least amount of effort
- Understand when it is time to do research, test, or take immediate action to address a customer or internal pain point
- Define clear metrics to measure customer satisfaction and business impact, leveraging these insights to inform decision-making and optimize product performance.
Skills needed
- 7+ years of experience as a Product Leader in B2B service integration space, with a demonstrable track record of taking B2B applications from their initial stages all the way through significant growth phases.
- Proven track record of using technology to optimize operational processes, improve SLAs, scale throughput and reduce operational costs.
- Demonstrated success in delivering innovative solutions to B2B markets.
- Extensive experience with vendor platforms or other systems where you have been responsible for ingesting and normalizing data from various sources into consistent structures.
- Ability to quickly move between hands-on and strategic, writing roadmaps and user stories, presenting to CEO and driving engineers.
- Excellent communication skills and ability to break down complex ideas and collaborate seamlessly with teams across the company.
- Comfortable with uncertainty and partial information. Ability to use a mix of research, data, intuition, and empathy to solve problems, turn ambiguity into actionable data.
- Proven track record executing small and large projects, demonstrated strong leadership, inspiring and guiding teams toward achieving stated goals.
- Past key roles in early-stage (Seed/A/B) startups, finding Product-Market Fit and driving strong sales growth.
- Nice to have: MBA