About allwhere
allwhere is a people-first company that empowers teams to stay productive and engaged — wherever they may be. We work with companies to implement holistic remote work solutions, manage the full lifecycle of equipment, and provide world-class onboarding, engagement, retention, and wellness programs, all while lowering costs.
Job duties
- Oversee the order lifecycle from placement to completion, ensuring accuracy and timeliness.
- Liaise between customers and internal departments to enhance communication and resolve issues efficiently.
- Manage inbound and outbound communications, responding promptly to inquiries about services, orders, and inventory.
- Maintain knowledge of services, product offerings, and pricing structures.
- Supervise billing procedures to ensure financial accuracy.
- Understand operational processes, focusing on SLA adherence and queue management.
- Analyze and report on orders to improve operational efficiency.
- Perform other duties as needed to support departmental and organizational goals.
Skills needed
Qualifications
- Bachelor’s degree required.
- Previous experience in a customer service/support role is essential.
- Prior experience in an operations role is highly desirable.
- Ability to effectively manage responsibilities and perform well under pressure in a fast-paced environment.
- Strong attention to detail with the ability to manage multiple tasks simultaneously.
- A "no job too big or too small" mindset, with a willingness to take on tasks at all levels and contribute to team and company objectives.
- Excellent written and verbal communication skills.
- Strong problem-solving and critical thinking abilities.
- Ability to adapt and contribute to continually evolving processes.
- Experience with cross-functional collaboration.